Refund policy

Personalised cases

Cases made with your own photos, names or text are clearly personalised. The usual distance-selling change-of-mind cancellation right does not apply to these goods. Your statutory rights for faulty, damaged or misdescribed goods are unaffected.

Problems with your order

Contact us at meeown_@hotmail.com with your order number and a description of the issue. Photos of damage or a printing problem can help us resolve it. Where the law requires a remedy, we will arrange the appropriate refund, repair or replacement and any required return costs.

Changes to your details

Check your phone model and spelling before ordering. Contact us promptly if you spot a mistake. We will check whether the artwork or case production has started and tell you whether a change is possible.

Returns

Contact us before sending a case back so we can explain the next steps and the correct return address.